When Captain Shih Mien Chi founded 知悅 in 2005, he could not have imagined the reach his small firm would eventually have. More than 3 years later, the firm has grown into a profitable firm and continues to realize his vision.
Although the government policy has become different about the Defense Industry Reserve Duty System, his original mission has remained the same (with a little rewording from year to year): to help clients make distinctive, lasting, and substantial improvements in their performance and to build a great firm that is able to attract, develop, excite, and retain exceptional people.
WHAT WE DO--And how we do it
Our clients call us when they have something in trouble with the application of Defense Industry Reserve Duty System. They look to us for honest, objective, thoughtful, and experienced advice. And we can also provide them with the power points and the proposals they need.
Our clients talk to us when they find themselves under pressure to deliver results. They call us in uncertain times. With our broad reach across industries, functions, and geographies, we speak our clients’ language. We live where they live. We understand their business.
We help people and companies explore extraordinary opportunities, manage and sustain growth, and help companies recruit employees.
We do this using these core principles:
Follow the standard operation procedure
We find and solve the most critical and challenging problems. We take an overall, independent, and fact-based view of a client’s performance. We rely on facts because the proposals and the power points we write will submit to the government. We work with facts to provide credible recommendations. We work directly with leaders who can partner with us to develop and accept recommendations and have the ability to implement them.
Use our team work to deliver the best of the firm to all clients
We have people who good at all kinds of different field. We will not work alone. By using our team work, we can provide our client with our best service.
Build enduring relationships based on trust
We earn our clients’ trust. We do this through our consistently superior service, our professional conduct, and our complete commitment. Each one of us is responsible for earning and keeping our clients’ trust with our individual behavior and the quality of our work. We care for our clients as people and organizations, even when we are not serving them.
We are the trusted advisor and counselor to many of the most influential businesses and institutions in Taiwan.
When our client has problem with the application of Defense Industry Reserve Duty System, we will build up a team as a think tank immediately to help them. We are intellectually curious and highly collaborative. We minimize hierarchy.
We don’t regard individuals based on their title, but their competence and leadership. We uphold the obligation – not a right, but an obligation – for each member of our firm to question anything that he or she feels is not right for a client.
We come from all kinds of fields, with rich experience and all kinds of backgrounds and areas of expertise.
We are the only one and the best Defense Industry Reserve Duty System consultant in Taiwan. What we look for when we are hiring are individuals with leadership potential, integrity, a sharp analytical mind, creativity, and the ability to work with people at all levels in an organization.
We go to extraordinary lengths to support the people we hire to succeed. We have a passion for helping the people we work with. This passion to help continues in our alumni, who remain connected and loyal to our firm and its people. Those who join us join people bound by a shared set of values and a culture of support, caring, trust, respect, and interdependence.
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